Your Privacy & Online Security Is Very Important to Us
Relaxing Journeys Pty Limited. ("Relaxing Journeys") protects the privacy of all of our customers when visiting our Internet Web site, relaxingjourneys.com.au ("the Web site").
We have developed a privacy policy to keep you informed of what information we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. The information collected includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
We Do Not Sell or Rent Your Personal Information to Anyone
When you become a member of the Web site or make travel arrangements with Relaxing Journeys and you provide information about yourself, we use this information to complete your order, fulfill any customer service requests and provide promotional information via email. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements.
Such other parties may include, but shall not be limited to, appropriate airlines, credit card merchant services, and our reservation systems.
These service providers will disclose information about your traveler profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased. Although Relaxing Journeys attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on relaxingjourneys.com.au. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
We use your physical address, email address or telephone number to respond when you submit an enquiry or suggestion.
Relaxing Journeys may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
Security
The importance of security for all information associated with our customers is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
When you book tours on relaxingjourneys.com.au a secure server is used. Relaxing Journeys uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information.This encryption provides greater consumer protection than many forms of offline credit card payment.
Relaxing Journeys makes no warranty in respect of the effectiveness of encryption used and Relaxing Journeys is not responsible for events arising from unauthorised access of the information you provide.
Third-Party Links
The Web site may contain links to Web sites operated and maintained by third parties over whom we have no control. The information practices of those Web sites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to travel reservations you made will be governed under the terms of each such Web site's privacy policy. We have no responsibility or liability whatsoever for the content, actions, or policies of third-party Web sites. We encourage you to read the privacy policies of all third-party Web sites that link to the Web site, because such privacy policies may be materially different from this privacy policy.
Privacy and Your Personal Information
Relaxing Journeys collects information about you that you voluntarily provide. Although some information is needed in order to process and fulfill travel requests, many areas of relaxingjourneys.com.au can be accessed without providing any personally identifiable information.
To Make Travel Arrangements
To make travel arrangements; we will collect personal information from you, including your name, your mailing address, your phone number and email and payment information, including your credit card number, card type, cardholder name, expiration date, and billing address. Personal information may also be requested when you become a member, for sweepstakes entry, to receive newsletter or special information, or to receive a copy of a brochure. Relaxing Journeys collects this information such as your full name, email address, and/or contact information whenever you contact Relaxing Journeys or provide feedback through relaxingjourneys.com.au.
Relaxing Journeys uses commonly employed Internet technologies to collect additional information. For example, Relaxing Journeys uses "cookies" to determine how users reach the Web site and to track general usage patterns once a user is on the Web site. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of the Web site. "Cookies" are small pieces of information that are transferred by a Web site and stored by your web browser on your computer's hard drive. Most Web browsers automatically accept cookies; however, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie. Although Relaxing Journeys requires that your web browser accept cookies to access the Web site, Relaxing Journeys does not store any personally identifiable information in them.
Relaxing Journeys collects certain technical information from your computer each time you request a page during a visit to relaxingjourneys.com.au. This information is collected from your computer's Web browser to enhance your experience on our Web site and may include your IP address, operating system, web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
When you are on the Web site and are asked for personally identifiable information, you are sharing that information with Relaxing Journeys only, except as set forth elsewhere in this privacy policy.
Promotions that run on our Web site may be sponsored by companies other than Relaxing Journeys, or may be co-sponsored. Some or all data collected during a promotion may be shared with the co-sponsor(s). If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you do not want your data to be shared.
You may receive emails from us about special promotions, feedback, contests, tour specials, trip information, or other travel opportunities with Relaxing Journeys. To assess the effectiveness of these emails, we may attach a Web beacon that provides confirmation when you open an email from relaxingjourneys.com.au. This only occurs if your computer supports such technology.
Questions, Comments, or Concerns
If you have questions or comments about this privacy & security policy, or if you are concerned that we have not followed the principles set forth in this policy, please send an email to us at info@relaxingjourneys.com.au or write us at: Relaxing Journeys Pty Ltd, Attention: Online Coordinator, P.O. Box 1667, Noosa Heads 4567, Queensland, Australia.
Other Information You Should Know
This Privacy & Security Policy was revised and posted on relaxingjourneys.com.au on January 10, 2007. Relaxing Journeys may, in its sole discretion, revise this policy at any time and all such revisions shall be effective when posted. No prior notice of changes will be posted or emailed to users. Use of the Web site after such changes are posted shall constitute acceptance of such changes.
Industry Affiliations & Credentials...
Relaxing Journeys Pty Ltd Travel Agents Licence: 3221523
Relaxing Journeys is a member of the Traveller's Compensation Fund (Australia) #9535 and we satisfy all licensing requirements of state and territory governments of Australia.
Relaxing Journeys Ltd has also been assessed as a "Qualmark Endorsed Visitor Service". Qualmark® is New Zealand tourism's official mark of quality. Qualmark New Zealand Limited is New Zealand tourism's official quality agency. It is a government - private sector partnership between Tourism New Zealand and New Zealand Automobile Association.
All Relaxing Journeys agents dealing with enquiries on touring in Australia, are qualified 'Aussie Specialists'. The Aussie Specialist Programme has been designed by Tourism Australia to equip agents with the knowledge and skills needed to promote Australia effectively.
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